Junior Or Med-senior level
The Business Automation & Simplification team act as the Centre of Excellence to drive automation and simplification for BUSINESS TECHNOLOGY. This is a critical function to make sure that all our BUSINESS TECHNOLOGY processes, framework and standards meet our Business Capability Architecture (BCA) requirements and comply to regulatory and compliance certifications both internal and external governance.
This position requires an ability to understand business processes, extract the wastes and translate them into improvements ideas that will allow the organization to achieve its goals.
Key accountabilities and decision ownership:
- Efficient and effective running of Process Academy & ECS Governance Authority meetings-
- Drive engagement with operation teams to increase awareness of BUSINESS TECHNOLOGY Governance.
- Management of the Process library, and documentation. This includes initiation of reviews to maintain standards compliance. –
- Responsible for maintenance and development of SharePoint Sites.
- Strong analytical skills to interpret customer needs and translate into process/people/system requirements for improvement
- Create and maintain:
- Account roadmap
- Quarter objectives for the account
- ROI per quarter
- Create features backlog
- Prioritize features backlog
- Manage requirements gathering process by collecting inputs and guide the team on identifying the areas of improvements
- Make sure to manage the customer insights in regards to improvements.
- Strong planning and organizational skills, ability to plan and prioritize work schedule and work within agreed timescales.
Core competencies, knowledge and experience:
- Excellent communication skills and the ability to summarise complex information accurately and succinctly.
- Knowledge of how to create and maintain complex SharePoint workflows.
- The ability to plan and manage key deliverable milestones, prioritising when appropriate and handling escalations.
- Understanding of ISO and Telecoms standards
- ARIS Process Modelling experience preferable
- Agile trainings: Scrum master, Kanban, product ownership.
- Six Sigma Green Belt.
- Delivering standards and governance to support strategy.
- The support work of this role has an indirect benefit to our customers and maintains our compliance to ISO and other standards.
- Risk management associated with delivery of the Governance to eliminate risk
- In house training available to the right candidate. Good level of development of SharePoint sites essential.
- Continuous improvement, challenge, motivating Stakeholders to input and drive improvements against tight deadlines required.
- The successful person needs to be organised, able to manage a large number of competing requirements, and able to prioritize and justify direction to a large number of stakeholders.